Sharing control of appointment length with patients in general practice: a qualitative study

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Sharing control of appointment length with patients in general practice.

BACKGROUND There is little published research into the impact, on both doctor and patient, of handing over responsibility for choosing appointment length to the patient. AIM To investigate what impact giving patients control of their appointment length has on the patient and doctor experience. DESIGN AND SETTING A qualitative study in a single medical practice in Inverness, Scotland. METH...

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Managing patient demand: a qualitative study of appointment making in general practice.

BACKGROUND Managing patients' requests for appointments is an important general practice activity. No previous research has systematically observed how patients and receptionists negotiate appointments. AIM To observe appointment making and investigate patients' and professionals' experiences of appointment negotiations. DESIGN OF STUDY A qualitative study using participant observation. S...

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BACKGROUND 'Revolving door' patients in general practice are repeatedly removed from general practitioners' (GP) lists. This paper reports a qualitative portion of the first mixed methods study of these marginalised patients. METHODS We conducted qualitative semi-structured interviews with six practitioner services staff and six GPs in Scotland, utilizing Charmazian grounded theory to charact...

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ژورنال

عنوان ژورنال: British Journal of General Practice

سال: 2013

ISSN: 0960-1643,1478-5242

DOI: 10.3399/bjgp13x664234